AN EXPERIENCED PARTNER
YOU CAN TRUST
Record acquisition can be an extremely time-consuming process. It requires researching each facility to avoid delays due to improper service of requests, faxing or mailing paperwork, following up with custodians, and sending couriers to pick up and deliver requests and records. Once records are received, there is the process of making sure the records are accurate, complete and legible, and the affidavit/certification are provided and correct. Then you must contact the facility again to resolve any errors. These details are very important! With a highly organized record service, you can avoid the process of taking weeks or months to get your records.
XL Record Service’s team comes with years of experience in which we have formed lasting relationships with medical providers and copy services across the nation. We thoroughly research each location/facility to ensure that the request/subpoena is issued to the correct person or department for processing. We check every custodial invoice to ensure that the amount charged is within the allowable fees as set forth within the applicable statutes. We stay in continuous contact with the custodian to ensure the records are released within the allowable processing times in accordance with the applicable statutes. With our dedicated service, your firm’s staff is free to spend more time working with your clients and building your cases.
The cost to your firm for employee salaries, benefits, furniture, equipment, supplies, and office space is greater than the cost of outsourcing to a record retrieval company. With XL Record Service, you do not have to worry about these costs or taking your team away from more important obligations that could also affect your firm’s revenue. Additionally, XL Record Service’s fees can be charged back to the case.
Save time and money today! Consider outsourcing your record retrieval service needs to XL Record Service. Contact us today to get started!
STARTED
DATA ENTRY
FOLLOW-UP
PRODUCTION
Contact XL Record Service representative with the information necessary to process your request. Our handy order form will guide you to ensure the necessary information is provided. After understanding your case and needs, we go to work to securely find the records you need, following HIPAA guidelines. Please call 877-782-1439 to get started today!
Cannot find your location or provider? Not a problem! We have access to many resources that assist us in thoroughly researching each location requested before we issue the request to ensure there has not been a change with the facility so that requests will be issued to the correct place the first time. Each facility has its guidelines for issuing requests, thorough research ensures that we are issuing each request properly to avoid rejections and delay in obtaining records.
We will have a team following up with each facility to ensure we obtain records promptly. If the facility needs anything additional, or there is a charge from the facility for records, this team will be sure to get them paid and provide them with the information they need. Additionally, this team keeps in communication with the custodians to update your request every step of the way. You can check the status of your request through our client portal anytime 24/7.
Once records are received from the facility, they are examined to ensure they are on the correct person, correct scope, correct date range, and nothing is missing or illegible. From that point, we either provide a bound hard copy of the records or easily searchable with OCR (Optimized Character Recognition), records are scanned and uploaded to our secure client portal for viewing anytime 24/7. Original deposition questions and/or affidavits will be delivered to your office.
Personalized Service, Accurate Results
Whether you are a plaintiff, defense attorney, other legal professional, or an insurance company, XL Record Service partners with their clients to provide prompt and efficient records retrieval services for litigation with over 20 years of experience in records retrieval and provider relationships. When you partner with us, you not only get our experience on your side. You also get clear pricing and thorough, reliable results with quality customer service.
We help our clients retrieve Employment & Payroll, Insurance, Banking, Academic, Medical, Billing, Radiology and Pathology, Pharmacy, Police records and/or evidence, and much more. It's as easy as submitting your request, then letting us effectively process, organize, index, and assemble your job. After retrieval and processing, we can either provide a hard copy of your records or go paperless and store your records securely in our online repository, ready for easier discovery and smooth integration into case management software.
